Privacy Policy

At Aarshaveda Wellness Pvt. Ltd. (“we”, “us”, or “our”), your privacy matters to us. Whether you're exploring our Ayurvedic offerings or making a purchase on naturesveda.com (the “Site”), we want you to feel confident about how we handle your information.
This Privacy Policy covers what information we collect, how we use it, when we reveal it, and how we keep it secure. By using our website, you agree to the terms outlined herein.

1. Information We Collect

We collect certain personal data to provide you with a smooth, secure, and personalised shopping experience. This includes:

a. Device Information

  • Examples: IP address, browser type, device type, operating system, number of pages seen, and time spent on the website.
  • Purpose: To load the site correctly, monitor its performance, and improve your browsing experience.
  • Collected via: Log files, web beacons, and other commonly used tracking technologies.

b. Order Information

  • Examples: Your name, billing and shipping address, email ID, phone number, and payment details (like credit/debit card information).
  • Purpose: To process your purchase, confirm your order, ship the product, and provide support.
  • Collected via: Forms you fill out during checkout.
  • Shared with: Shopify (our platform provider), payment gateways, shipping partners, and any trusted vendors we work with.

c. Customer Support Information

  • Examples: Emails or messages you send to us, including complaints, queries, or feedback.
  • Purpose: To resolve your issues, respond to questions, and improve our service.

We do not collect sensitive personal data like Aadhaar numbers, biometric details, or financial passwords.

2. Use of Personal Information

  • Process your orders and payments
  • Deliver your products
  • Send you order updates, invoices, and customer support messages
  • Improve our website functionality and offerings
  • Personalise your shopping experience
  • Run promotions or marketing (only if you’ve opted in)

3. Sharing Your Information

  • Shopify, who powers our store
  • Trusted payment processors, to handle payments securely
  • Logistics partners, to ensure smooth delivery
  • Legal or regulatory authority, as required by law

We will not sell your personal information to any third-party marketers.

4. Cookies and Tracking

We use cookies to:

  • Keep your cart items saved
  • Understand how people use our website
  • Provide relevant offers or content

You can modify or disable cookies in your browser's settings. Please be aware that some features may not function properly without cookies.

5. Age Restriction

This website is designed for visitors who are at least 18 years old. If you are under 18, please use this website with the supervision of a parent or guardian. We do not knowingly collect information from kids.

6. Your Rights

You may contact us to:

  • Access the personal data we hold about you
  • Correct any incorrect or outdated information
  • Delete your personal information (unless required to retain it for legal or transactional reasons)
  • To unsubscribe from marketing communications, click the "Unsubscribe" link at the bottom of the email.

We reply to all such requests in a reasonable time frame.

7. Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected such as legal compliance, record keeping, or order history. You can request erasure at any time by emailing us.

8. Security Measures

Your privacy is important to us. We protect your data with industry-standard security techniques (such as SSL encryption). However, no form of internet communication is totally secure, thus we cannot guarantee total security.

9. Behavioural Advertising

We may show you ads for our products on third-party websites, based on your previous visits to our site. This is done through tools like Facebook Pixel or Google Ads, using anonymised data. You can opt out of targeted advertising via:

10. Changes to This Policy

We may update this policy occasionally to reflect changes in law, technology, or our business practices. The new version will be placed on this page, along with the updated date. Please return periodically.

11. Contact Us

Have a question or concern about how we handle your data? You can reach us at:

Email: Sales@aarshaveda.com

Postal Address:
IX/338, Bank Road, Aluva,
Periyar Nagar, Kochi – 683101, Kerala, India